Data deletion
Last updated: 2026-10-30
Who deletes your data
Website operator and data controller: VILLAPALOS TECH SL. Tax ID: B70879796. Registered address: Calle Cáceres 16, 3º D, Madrid, España. Company registration: Registro Mercantil de Madrid, tomo 46726, folio 1, sección 8, hoja M 820185, inscripción 1 (4 de abril de 2024). Contact: hola@comercia.me.
This page explains how to ask us to delete your Comerciame data, including WhatsApp data if you have connected your WhatsApp Business number. If you have any questions, write to us.
If your business has a Comerciame account
Write to hola@comercia.me from the email address you use to sign in and tell us what you want deleted: your whole account or only your WhatsApp data. We delete the data within 30 days at most and confirm it by email. If you do not write from that address, we may ask you to confirm the account is yours.
We keep, restricted, only what the law requires us to retain, such as invoices, for the period it sets, as explained in the privacy policy.
WhatsApp data
To stop sending us data, disconnect the number: from the WhatsApp Business app settings, or by asking us. From then on we stop receiving messages. Disconnecting does not delete what we have already received: for that, ask us as described above and we delete your business’s WhatsApp data (messages, contacts, synced history and the access permission) within 30 days at most.
If you are a customer of a business that uses Comerciame
If you have written on WhatsApp to a business that uses Comerciame, that business is the controller of your data. You can ask the business to delete it, or write to us at hola@comercia.me stating the business and your phone number; we handle it with the business and reply by email. What is in the WhatsApp app on your own phone is managed by you from WhatsApp.
You can also exercise the other rights explained in the privacy policy, and complain to the Spanish Data Protection Agency (aepd.es).